Broadsend is very secure. We take the security of your personal information seriously. We encrypt all personal data, so your info is always safe. We strive to be compliant with industry Security Standards. ‍Your information will never be compromised and we will never sell your data.

As part of the regulations in the countries where we operate, we are required to verify the identity of every Broadsend user.

Broadsend is a money-transfer platform which allows you make instant and affordable money transfers at home and abroad. With Broadsend you can send money from Canada, (UK coming soon) to Nigeria, Ghana.

There are no fees for all transactions on Broadsend. Our rates are on the send screen on our app.

• 1. Click on the send sign at the middle of the app
• 2. Click the flag at the top right of the page to select the currency of your choice
• 3. Type in the amount you want to send, then press SEND
• 4. Click "SEND TO BANK" or select "RECIPIENT" if it is an already stored recipient
• 5. Enter the details of the recipient if its a new account
• 6. Confirm the transaction, then press SEND

Account limits are provided in the app. You can send up to $3000 per day.

Yes you can. Contact hello@Broadsend.co

At this time Broadsend only accept interac transfers.

Yes you can. Contact hello@Broadsend.co

Ensure you’re using the newest version of the app by simply updating the app on Play Store or App Store as the case may be.
If the issue persists, contact customer support.

Please contact customer support.

You, or your recipient will receive an email notifying you when your funds are delivered.

Yes. Broadsend supports Gmail and other email services.

If you signed up with another email address, click "Already have an account? Log in", then click on "Forgot Password" to recover your password.

If you enter the wrong pin three times, the app will display the message You have exceeded your allowed number of attempts, and it will log you out. To reset your PIN log in again to create a new pin.

To process, a refund email us at hello@Broadsend.co

1-3 business days.

If the funds have not been transferred to the recipient's account, you can call or email us to begin processing your refund. Once the transfer is delivered, no refund or cancellation is possible.

We are sorry to hear that you have decided to close your account. Before proceeding, please make sure all outstanding balances are paid and any ongoing transactions are completed.
As a regulated financial institution, we are required to retain certain personal information for compliance purposes. However, we will remove any unnecessary data and continue to protect your existing information securely.
To begin the closure of your Broadsend account, please complete the attached form. Alternatively, you can send a request via email to hello@Broadsend.co, and our team will promptly process your request.